Privacy Policy

How Rubli protects and uses your personal information.

Last updated: February 2026

This Privacy Policy explains how Rubli collects, uses, stores and protects personal data when you visit the website www.rubli.co (the "Website") or use the Rubli platform and related services (the "Services").

By using the Website or Services, you acknowledge that your personal data may be processed as described in this Privacy Policy.

1.  Who We Are

The Website and Services are operated by:

Rubli Solutions Limited
Company number: 14362419
Registered in England and Wales
128 City Road
London
EC1V 2NX
United Kingdom

Rubli also operates through:

Rubli Solutions (Pty) Ltd
Registration number: 2019/407623/07
22 Magwa Crescent
Waterfall City
Midrand
1682
South Africa

References to "Rubli", "we", "us" or "our" refer to one or both of these entities as applicable.

For the purposes of UK data protection law, Rubli Solutions Limited acts as the data controller for personal data collected through the Website and Services.

If you have questions about this Privacy Policy or your personal data, please contact info@rubli.co.

2.  Personal Data We Collect

We may collect and process the following types of personal data.

Information you provide

This may include:

  • name
  • email address
  • organisation name
  • job title
  • contact information
  • communications submitted through forms or enquiries

Account and service data

Where you use the Rubli platform, we may process information relating to:

  • user accounts
  • system usage
  • support requests
  • communications regarding the Services

Technical and website data

When you visit our Website, certain technical information may be collected automatically, including:

  • IP address
  • browser type and device information
  • pages visited
  • referral information
  • website usage statistics

Further details about cookies and analytics technologies are provided in our Cookie Policy.

3.  How We Use Personal Data

We process personal data for the following purposes:

  • to operate and maintain the Website and Services
  • to create and manage user accounts
  • to respond to enquiries and provide customer support
  • to communicate with customers about updates or services
  • to improve the performance, functionality and security of the Website and platform
  • to analyse website usage and improve user experience
  • to comply with legal or regulatory obligations

We do not sell personal data to third parties.

4.  Legal Basis for Processing

Where you are located in the United Kingdom or European Economic Area, we process personal data only where we have a lawful basis to do so under applicable data protection laws.

These legal bases may include:

  • Contract: Processing necessary to provide the Rubli Services or respond to enquiries relating to those Services.
  • Legitimate interests: Processing necessary for operating and improving the Website and Services, provided such interests are not overridden by your rights.
  • Legal obligations: Processing necessary to comply with applicable laws or regulatory requirements.
  • Consent: Where required by law, for example when using non-essential cookies or sending marketing communications.

5.  Sharing Personal Data

We may share personal data with trusted third parties where necessary to operate the Website or provide the Services.

These may include:

  • cloud infrastructure providers
  • email delivery services
  • analytics providers
  • professional advisers
  • regulatory authorities where required by law

Third-party providers are required to process personal data only in accordance with our instructions and applicable data protection laws.

6.  International Data Transfers

Rubli operates internationally and personal data may be processed in multiple jurisdictions.

Where personal data is transferred outside the United Kingdom or European Economic Area, appropriate safeguards are implemented in accordance with applicable data protection laws.

These safeguards may include the use of standard contractual clauses approved by regulators.

7.  Data Security

Rubli implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration or disclosure.

These measures may include:

  • encryption of data in transit
  • secure authentication and access controls
  • infrastructure security controls
  • regular security monitoring and testing

Despite these safeguards, no internet transmission or storage system can be guaranteed to be completely secure.

8.  Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy or to comply with legal obligations.

Typical retention periods may include:

Data Type Retention Period
Website analytics data Up to 13 months
Customer account data For the duration of the customer relationship
Support enquiries Up to 24 months
Legal or regulatory records As required by law

Where personal data is no longer required, it will be securely deleted or anonymised.

9.  Your Rights

If you are located in the United Kingdom or European Economic Area, you have certain rights under data protection law.

These include the right to:

  • access personal data we hold about you
  • request correction of inaccurate information
  • request deletion of personal data in certain circumstances
  • restrict or object to processing
  • request transfer of your personal data to another provider
  • withdraw consent where processing is based on consent

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO). Information about your rights is available at www.ico.org.uk.

10.  Cookies

Our Website uses cookies and similar technologies to improve functionality and analyse website usage.

Details of how cookies are used and how you can manage your preferences are available in our Cookie Policy.

11.  Children's Data

The Website and Services are intended for business users and are not directed at individuals under the age of 16.

Rubli does not knowingly collect personal data from children.

12.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices or technology.

Updated versions will be published on this page.

13.  Contact

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us: